Privacy Policy

Domain: snoutandseek.com
Last Updated: 2025-11-26
Effective Date: 2025-11-26

1. Introduction & Operational Structure

Welcome to snoutandseek.com (the "Site"). We are committed to protecting your personal information.

Who "We" Are:

This Privacy Policy explains how information is collected and used by the joint operators of this Service:

The Content Owner: Lumos Global Limited (referred to as "Owner," "we," or "us"). The Owner is the primary Data Controller responsible for your membership, content delivery, and marketing.
The Platform Operator: PLAYNECT Limited (referred to as "Operator"). The Operator acts as a Data Processor and service provider, managing the technical infrastructure, web hosting, and payment processing on behalf of the Owner.

By accessing the Site, you acknowledge that your data will be processed by both entities to deliver the Service.

2. Information We Collect

We prioritize "Data Minimization," collecting only what is necessary to deliver content, coordinate events, and manage subscriptions.

A. Information You Provide Voluntarily

Identity & Account Data: Name, email address, and username used to create your membership profile.
Billing Data: Address and phone number. We do not store credit card numbers. All financial data is handled directly by Stripe, via the Operator’s account.
Event Coordination Data: When you schedule an information session regarding in-person experiences (via Calendly), we collect your name, email, and booking preferences. Note: Video calls hosted via Google Meet are live interactions only; we do not record or store audio/video of these sessions.

B. Information Collected Automatically

Technical Data: IP address, browser type, device type.
Usage & Interaction Data: Pages viewed, scroll depth, and mouse movements.
Session Replay Data: We use Content Square to analyze user behavior (clicks, scroll patterns, and mouse movements) to improve the user experience. This data is pseudonymized and used to identify usability friction points.

3. Cookies & Third-Party Technologies

We use cookies to maintain your session and analyze performance.

Essential & Functional:

Ghost: Used to maintain your login session and membership status.
Stripe: Used by the Operator to detect fraud and secure payment processing.

Analytics & Performance:

Content Square: Used to record customer journeys and digital experience metrics.
Google Analytics: Used to measure site traffic and performance.

Advertising:

Facebook Pixel: Used to measure the effectiveness of advertising campaigns.

4. How We Use Your Personal Information

We use your data for the following specific purposes:

Service Delivery: To manage your subscription and grant access to gated content.
Payment Processing: To facilitate payments via the Operator’s Stripe integration.
Scheduling: To coordinate information sessions regarding our in-person events.
Experience Optimization: To analyze site navigation (via Content Square) and fix technical errors.
Communication: To send newsletters and transactional emails (invoices, appointment reminders).

We do not sell your personal data. We share your information internally between the Owner and Operator to maintain the Site. Additionally, we share data with the following third parties:

Provider	Purpose	Privacy Link
Ghost	Web Hosting & Membership Management	Ghost Privacy
Stripe	Payment Processing (Merchant of Record)	Stripe Privacy
Content Square	UX Analytics & Session Recording	Content Square Privacy
Calendly	Scheduling Info Sessions	Calendly Privacy
Google Meet	Video Conferencing (Live Only)	Google Privacy
Google Analytics	Site Traffic Analysis

6. Behavioral Advertising & Opt-Outs

We may use data to serve targeted ads. You can opt out using these links:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Content Square: http://optout.contentsquare.net

7. Data Retention

Ghost/Stripe Data: Retained for the duration of your subscription plus 7 years for tax/audit purposes (maintained by the Operator).
Content Square Data: Retained for a limited period (typically 13 months).
Scheduling Data: Retained to facilitate your attendance at our events.

8. User Sovereignty (Your Rights)

Depending on your location (EU/UK/US), you have the right to:

Access: Request a copy of your data.
Correction: Update your details via your Account page.
Deletion: Request removal of your account ("Right to be Forgotten"), subject to tax retention laws.
Withdraw Consent: Cancel subscriptions or opt out of analytics.

Primary Point of Contact:

To exercise these rights, please contact the Owner (Data Controller) using the contact details in Section 9. The Owner will coordinate with the Operator to execute your request.

9. Contact Us

If you have questions about this Privacy Policy or your data rights, please contact the Content Owner:

Lumos Global Limited
contact@snoutandseek.com